Overview
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Description
Zammad is an open-source, web-based customer service and support ticketing system. It offers multichannel support including email, phone, social media, and live chat. With an intuitive interface, Zammad is easy to set up and use, while also supporting customization and extensions. Its powerful automation and ticket management features increase team efficiency, ensuring quick response and resolution of customer issues. In addition, Zammad provides detailed analytics and reporting tools to help teams monitor and improve their service quality.
FAQ
Classification
Os
Linux
Open Source License
MPL-2.0
Support Language
English
Chinese
Other
Languages
Ruby
Components
Solution
Applicable Personnel
Project Manager
User Experience
Product Management
Marketing Team
Sales
Customer Success Team